Most companies are of the opinion that outsourcing support would involve making short cuts. No, no it is mistaken. India has emerged to be the unsung hero of many support infrastructures of IT firms, Slack, Airbnb and even mid-size SaaS names to mention a few. This was due to the fact that it was cheap. Why? Since it resulted in the desirable outcome. What most posts on blogs however fail to tell is that the statistics about Customer Support Offshore are a story.